Digital Accessibility

The update to the Americans with Disabilities Act Title II, regarding Accessibility of Web Information and Services of State and Local Government Entities, was published in the Federal Register on April 24, 2024. This rule provides guidance, in the form of the web content accessibility guidelines (WCAG) 2.1, level AA. 

While State and local government websites, web apps and mobile applications have been covered under Title II of the Americans with Disabilities Act since the Act was signed in 1990, the new rule clarifies the need to bridge the digital accessibility gap and points to WCAG 2.1 AA for technical guidance. This update reinforces the importance of ensuring that government websites and digital services are accessible to individuals with disabilities. Compliance is essential for providing equal access to information and services for all residents, including those who rely on assistive technologies such as screen readers, keyboard navigation, and voice recognition software. As of 2023, one in eight New Hampshire residents were reported to have some type of disability, which is defined as a physical or mental impairment that substantially limits one or more major life activities.

To assist municipalities in achieving compliance, the State is offering access to DubBot, a tool that scans websites for accessibility barriers, highlights areas for improvement, and provides actionable recommendations. By leveraging this resource, municipalities can proactively enhance their digital content and ensure access by all members of the community.

Government entities serving more than 50,000 people will have two years from date of publication by the Federal Register. The date of compliance for all State agencies and larger municipalities is April 24, 2026. Municipalities serving fewer than 50,000 people will have three years (compliance date: April 24, 2027).

The scanning service will be available through October 2026.